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Job Opportunity
Are you passionate about solving tech problems, delivering exceptional support, and working with cutting-edge tools in a mission-driven environment?
TEN31 Technology is hiring a reliable and proactive IT Support Technician to join our growing team. We serve a variety of small to mid-sized organizations, including nonprofit clients, helping them thrive with dependable IT support and innovative technology solutions.
Job Description: IT Support Technician
Responsibilities:
- Helpdesk Support: Answering questions, assisting with problem-solving, and ensuring a smooth user experience. Providing Tier 1 help desk support via phone, email, and remote tools.
- Onsite Support: Performing onsite support at client locations in the Bay Area. Diagnose and resolve a wide range of technical issues, including hardware malfunctions, software glitches, and network problems.
- User Support: Handling onboarding and offboarding tasks, including provisioning/decommissioning Windows, Apple computers and user accounts in Google Workspace and Microsoft 365.
- Hardware and Software Management: Responsible for installing, configuring, and maintaining computer hardware and software, including operating systems, applications, and drivers.
- Network Administration: Assist with network administration tasks, such as configuring network devices, troubleshooting network connectivity issues, and managing user access to network resources, printers, and conference room AV gear.
- Documentation and Logging: Document their work, including troubleshooting steps, resolutions, and any issues encountered. Assisting with IT inventory, equipment setup, and network documentation.
Required skills and qualifications:
- Experience with a variety of software, hardware, and applications
- Strong analytical skills
- Excellent customer service skills in solving technical issues
- Good communication skills
- Ability to work fast under pressure
- Excellent problem-solving skills
- Available to work planned nights and/or weekends when necessary
- Valid driver’s license and ability to travel to client sites as needed
Preferred qualifications:
- Ability to prioritize work
- Extensive experience working with different operating systems, hardware, or network systems
- Proficiency in Microsoft 365 and Google Workspace management
- Proficiency in technical problems with LAN, WAN, VPN, WiFi, Servers and other back-office systems.
- Experience in monitoring and management platforms
- Able to lift up to 25lbs, bend, & climb ladder with no height requirement
- One or more industry certifications: A+, Network +, Microsoft, or Google is a plus
📬 Apply Today
Send your resume and a brief intro to: info@ten31tech.com
Subject Line: IT Support Technician Application – [Your Name]