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Job Opportunity
Are you passionate about solving tech problems, delivering exceptional support, and working with cutting-edge tools in a mission-driven environment?
TEN31 Technology is hiring a reliable and proactive IT Support Technician to join our growing team. We serve a variety of small to mid-sized organizations, including nonprofit clients, helping them thrive with dependable IT support and innovative technology solutions.
Job Description: IT Support Technician
Responsibilities:
- Helpdesk Support: Answering questions, assisting with problem-solving, and ensuring a smooth user experience. Providing Tier 1 and Tier 2 help desk support via phone, email, and remote tools.
- Onsite Support: Performing onsite support at client locations in the Bay Area. Diagnose and resolve a wide range of technical issues, including hardware malfunctions, software glitches, and network problems.
- User Support: Handling onboarding and offboarding tasks, including provisioning/decommissioning Windows, Apple computers and user accounts in Google Workspace and or Microsoft 365.
- Hardware and Software Management: Responsible for installing, configuring, and maintaining computer hardware and software, including operating systems, applications, and drivers.
- Network Administration: Assist with network administration tasks, such as configuring network devices, troubleshooting network connectivity issues, and managing user access to network resources, printers, and conference room AV gear.
- Documentation and Logging: Document their work, including troubleshooting steps, resolutions, and any issues encountered. Assisting with IT inventory, equipment setup, and network documentation.
Qualifications:
- Proven experience in IT support or a related field is preferred.
- Strong knowledge of computer management practices, including familiarity with networking and Windows Server environments.
- Experience with help desk software is a plus.
- Experience with Microsoft 365 or Google Workspace management.
- Proficient in troubleshooting common hardware and software issues.
- Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users.
- Ability to work fast under pressure.
- Knowledge in Servers, domain controllers, Active Directory.
- Knowledge in networking like WiFi, LAN, WAN, VPN, VLAN etc.
- Knowledge in technical problems and other back-office systems.
- Available to work planned nights and/or weekends when necessary.
- Valid driver’s license and ability to travel to client sites as needed.
- Able to lift up to 25lbs, bend, & climb ladder with no height requirement.
- One or more industry certifications: A+, Network +, Microsoft, or Google is a plus
📬 Apply Today
Send your resume and a brief intro to: info@ten31tech.com
Subject Line: IT Support Technician Application – [Your Name]