Privacy Policy

TEN31 Technology is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, use our services, or interact with us in any other way. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name
• Email address
• Phone number
• Company name
• Billing and shipping address
• Payment information

Sensitive Information:

• Financial details (only as necessary for payment processing)
• Any other sensitive data you provide with explicit consent

Non-Personal Information:

• IP address
• Browser type
• Operating system
• Referring URLs
• Access times

Third-Party Data:

• Data from service providers or partners, such as marketing and payment processors.

2. How We Collect Information

We collect information in the following ways:

• Directly from You: When you fill out forms, register for our services, or communicate with us.
• Automatically: Through cookies and other tracking technologies when you visit our website.
• From Third Parties: From partners, service providers, or publicly available sources.

3. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To provide, maintain, and improve our services, including processing transactions and managing accounts.
• Marketing: To send you promotional materials, newsletters, and information about our services, with your consent. You can opt out of marketing communications at any time.
• Analytics and Improvement: To analyze usage and trends to improve our services and user experience.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

4. Sharing of Your Information

We may share your information under the following circumstances:

• With Service Providers: We share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and marketing. These service providers are obligated to protect your information and only use it for the purposes we specify.
• For Legal Reasons: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity.
• With Your Consent: We will share your information with third parties if you have provided explicit consent for us to do so.
• International Transfers: If your information is transferred outside your country or region, we will ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses or other legal mechanisms.

5. Security of Your Information

We take the security of your information seriously. We implement reasonable and appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

6. Your Rights

You have the following rights regarding your information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can request the correction of inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal information, subject to certain exceptions.
• Data Portability: You have the right to request a copy of your personal information in a structured, commonly used format.
• Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in those communications or by contacting us directly.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you interact with our site, remember your preferences, and deliver targeted advertisements.

• Essential Cookies: Necessary for the functioning of our website.
• Performance Cookies: Used to analyze how visitors use our website.
• Targeting Cookies: Used to deliver relevant advertisements.

You can manage your cookie preferences through your browser settings or by using the opt-out mechanisms provided on our site.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with the “Effective Date” listed above. Your continued use of our services after any changes indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

TEN31 Technology
1900 S Norfolk St. STE 393, San Mateo CA 94403
Email: info@ten31tech.com
Phone: (650) 443-7484

10. Compliance with Applicable Laws

This Privacy Policy is designed to comply with applicable data protection laws, including the GDPR and CCPA. If you believe we are not complying with these laws, you may contact us directly and state your complaints.